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How do you ship?
Our standard method of delivery for UK and N Ireland orders is either Royal Mail 48HR Tracked or via Courier - you should receive your goods within 2 to 5 working days of dispatch confirmation. You also have the choice of upgrading the postal method to Royal Mail 24HR or Royal Mail Special Delivery 1pm Guarantee.
What is your return policy?
We will be happy to issue full refund or exchange a product provided it is in fully resaleable condition. UK Returns should be notified by email or in writing within 7 working days of receipt and returned via a local Post Office using your *FREEPOST label within 14 days. We unfortunately cannot accept return of earrings due to hygiene regulations.
Do you offer click & collect?
Yes, our Tavistock store is available for Click & Collect
There are lots of terms used for Gold jewellery. What are the differences?
Gold Vermeil - a minimum of 2.5 microns of usually 18 karat gold plated using electrolysis over Sterling Silver. Used a lot on curved surfaces.
Gold Fill - a minimum of 5% total weight in gold, usually 14 karat gold, laid in multiple strips usually on flat surfaces.
Gold Plate - a thin coating of gold. As a comparison it would be a tenth of the weight in gold of a gold fill.
Faux Gold - sometimes refered to as composite gold leaf, this is an imitation gold alloy created by blending copper, brass and zinc.
Gold Coloured - a painted representation of gold.