Our standard method of delivery for UK and N Ireland orders is either Royal Mail Second Class or via Courier - you should receive your goods within 2 to 5 working days of dispatch confirmation. Currently due to Covid restrictions it may take 1-2 days to process your order ready for dispatch. You also have the choice of upgrading the postal method to Royal Mail First Class Signed For or Royal Mail Special Delivery 1pm Guarantee if you need the item the next day (Please note this service is only available on weekdays, we do not offer the additional Saturday Guarantee). We endeavour to dispatch goods on the day you order, however orders received after 1pm may be sent out on the following working day.
FREE Standard UK and N Ireland Delivery is available on orders over £40.
Typical Prices for orders below this value start from:
£0.99 Standard Delivery (Royal Mail Second Class or Courier)
£5.99 Special Delivery 1pm Next Day Guarantee
£1.99 International Standard (Europe)
£5.99 International Signed (Europe)
£6.99 International Tracked & Signed (Europe)
£7.99 International Signed (Rest of the World)
£8.99 International Tracked & Signed (Rest of the World)
Certain products have longer dispatch times. When dispatch times vary to our standard terms, estimated dispatch timescales are shown within the products description.
We offer a number of overseas services although International Standard is limited to EU regions.
Expected Delivery Times:
- Western Europe - 3 days after dispatch confirmation receipt
- Eastern Europe - 4 days after dispatch confirmation receipt
- Rest of the World - 5 days after dispatch confirmation receipt
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
In the unlikely event of non-delivery we can only replace or refund the order after 10 working days from the due date of delivery in the UK and N Ireland and 20 working days from the due date of delivery for Europe and 25 working days for the Rest of the World. If it is discovered that an incorrect address has been supplied we will not be liable for the failure to deliver.
Please Note: we cannot be held responsible for delays caused by Industrial Action within the Royal Mail Service.
We also offer a FREE local delivery service to postcodes PL18, PL19 and PL20 for orders above £20. Your order will either be delivered by one of our team or sent to you by post.
CLICK & COLLECT
We also offer a Click & Collect service at our Tavistock store. Please ensure you have received an 'Order Ready' notification before coming to collect and remember to bring your confirmation email so we can release your order. PLEASE NOTE the limited collection days and times before placing your order.
Opening Times for collection currently due to the new lockdown are:
Monday - 9am to 12 Noon
Wednesday - 9am to 12 Noon
Friday - 9am to 12 Noon
Also, there may be items that you have seen in one of our stores that are not available online. Please ring the relevant store to check on availability of these products - you can then place a purchase over the phone for collection or delivery.